SunTel Services Recognized by Novell for Providing Services and Solutions to Customers

Co-engagement with Novell bears fruit for top Novell solutions provider

DETROIT, Michigan - October 17, 2001 - SunTel Services, a leading provider of voice, data, and video communications technology, announced today that it has been honored by eBusiness solutions and Net services software leader Novell for achieving a key level of expertise in Novell Consulting methodologies. At a ceremony held in Detroit, SunTel Services was honored for leading the solution provider partner channel segment in its mastery of the Novell Consulting NetWare Business Solution Offering (BSO). During the past two years SunTel Services has partnered with Novell Consulting to deliver mission-critical customer implementations using the Novell Consulting BSO methodologies. This partnership has provided a significant increase in consulting and design revenue opportunities for SunTel Services while providing a best of breed solution set for customers by leveraging the skills and expertise of both Novell Consulting and SunTel Services. Mastery of the NetWare BSO allows SunTel to offer a more comprehensive and thorough service to its broad customer base.

"We appreciate Novell's recognition of SunTel and our partnership to deliver industry leading eBusiness solutions for our joint customers," said Ray Szpiech, Vice President of Enterprise Networking for SunTel Services. "Our combined team can deliver complete life cycle services from consulting and design to implementation and support that resonate with customers."

"SunTel Services shares Novell's vision to help accelerate eBusiness transitions with secure, reliable solutions," stated Alex Salehi, vice president for Novell Consulting. "They represent a growing number of solution provider and integrator partners who understand the value to their business of offering Novell based solutions to solve customer business problems in the Net economy. Novell is committed to working with and selling with our partners to ensure their success."

Novell Business Solution Offerings Novell BSOs contain best-of-breed practices to provide proven networking and eBusiness solutions for the rapidly changing Net economy. Access to the BSOs provide partners with tools for not only implementing a comprehensive solution, but also frameworks for assessing customer environments to leverage the full functionality of Novell technologies. SunTel Services is a leader among hundreds of channel partners Novell plans to train in coming months in its best practice BSOs. This will be accomplished through a combination of on-the-job co-engagements and classroom training. For more information about Novell BSOs see .

About SunTel Services SunTel Services is a leader in providing complete communications infrastructure solutions for their southeastern Michigan customer's voice, data, video, and Internet security requirements. With certification by industry leading manufacturers that include Cisco, Nortel Networks, Check Point Software, Mitel, PictureTel, Novell, and Microsoft, engineers can design, implement and service leading edge, internet enabled networks that handle voice, data and video traffic concurrently. SunTel customers span a broad range of sizes and industries, including organizations such as Comerica Bank, AAA of Michigan, Oakwood Hospital, and MSX International. In addition to their Rochester Hills headquarters, they have an office at Smart-Detroit in downtown Detroit where they also provided all of the technology to create the state-of-the-art conferencing center and technology showcase. SunTel Services is on the web at .

Smart-Detroit is now in full operation, and businesses can arrange to experience tomorrow's communications today by calling SunTel Services at 313-237-6220 or sending an email to

Press Contact:
Hubbs Grimm, VP Marketing
SunTel Services

For more information, please call 313-237-6200 or email us at